Care Coordinator - Position Available!
If you think that you would be a good fit for our team, stop by our office to drop off your resume and fill out an application! Please include your availability.
Care Coordinator Job Description
As a Care Coordinator at Humboldt Physical Therapy, you will share responsibility for all front desk tasks. The ideal candidate is a stickler for details who works with a sense of urgency when it comes to completing tasks and working with the team.
At Humboldt Physical Therapy, we like to hire “champs” for our team, and then utilize their individual skills to enhance the team. Here, we work hard providing quality care for our patients, but we have lots of fun doing it. So, if you like a challenging work environment with a variety of responsibilities, you’ll fit right in.
Care Coordinator Responsibilities
Graciously welcomes patients to Humboldt Physical Therapy in person or on the phone.
Communication is key. Care Coordinators must effectively communicate with MD offices, insurance companies, patients, and co-workers.
Must be a people-person that can masterfully collect patient copays and converse with patients even through challenging interactions.
Keep up with constant flow of referrals. Care Coordinators must process referrals, verify insurance, request authorizations, schedule patients, and monitor insurance usage of current patients.
Work closely with the biller to quickly address insurance issues and constantly work to improve team efficiency.
Be a good scout. Verify insurance details for accuracy in patients’ electronic charts.
Remain cool under pressure. Things can get pretty hectic at times, so we want to make sure you can keep calm and carry on through even the most stressful of circumstances.
Be a patient information bodyguard. Ensure you and your team adheres to all HIPAA guidelines and regulations to keep all system data safe and secure.
Have a passion for checklists. Care Coordinators have daily and weekly tasks that include cleaning and various office responsibilities.
Be a stickler for organization. Keep the treatment area in a clean and ordered state at all times.
This role is ever-evolving, and tasks and responsibilities may change over time.
Love a good puzzle. You’ll need to think critically—and analytically—on a daily basis.
Be organized, ahead of schedule, communicative, and accountable—in short, own your role entirely, while being open to critiques, suggestions, and new ideas.
Have patience, multitasking talents, and use of good judgment when prioritizing tasks. We are a busy office and want someone who can make the job look easy even though it’s not.
Knows how and when to roll up sleeves to get the job done.
A hunger for knowledge!